RHQ has carefully crafted one of the most respected brand names in healthcare IT consulting, achieving this recognition by hiring the right people, and delivering measurable results. RHQ’s seasoned team members are knowledgeable in a comprehensive list of current industry vendors and are workflow process specialists deeply experienced in patient care and healthcare technology.
RHQ has built a practice around implementations by selectively employing the industry’s most skilled and proven program directors, project leaders, and consultants – each with multiple years of experience supporting and leading large, integrated implementations at some of the largest organizations in the US.
Managing your current applications while your team focuses on strategic initiatives is a key capability at RHQ. Our deep application knowledge married to our focus on customer service provide our clients with a cost-effective way to take on important tasks while continuing to support what’s in place today.
RHQ consultants, knowledgeable in a comprehensive list of current healthcare industry vendors including Epic, Cerner, Allscripts, Kronos, Lawson, and Workday among many others, are workflow process specialists deeply experienced in patient care and healthcare technology. Our experienced clinician-consultants, revenue-cycle specialists and healthcare experts have successfully led or supported large-scale implementations.
Organizations that make the investment to document clearly defined business and clinical process workflows realize immense benefits. RHQ helps our clients realize the value of the systems they’ve implemented by mirroring technology capabilities to important client workflows. RHQ Endorsed Professionals (REPs) leverage a process to identify gaps and evaluate potential changes to system design and build and to workflow leveraging industry best-practices and experience. Not only does this level of scrutiny ensure all process, technology, and personnel gaps are identified, but it promotes rapid adoption of an ideal future state.
RHQ’s testing methodology and engineering process follows the proven prescribed order, leveraging proprietary tools in which things should be done to ensure the IT solution is ready to work within the end user workflows as designed. Our consultants can assist organizations with the development and the execution of a complete testing program including: unit testing; integration testing; completed system testing; final acceptance by the end users.
Testing & Training
Achieving successful end user adoption is the goal of any training initiative. RHQ’s training methodology, leveraged by our team of experienced Certified Trainers (CT’s) establishes a comprehensive training program that supports and reinforces operational workflow changes required by the implementation. Working within a training governance structure with key components and contributors, we design a training curriculum and delivery modalities that address specific learning needs of the varying audiences in the system. Instructor led classroom training offerings, web-based training programs and situational-workflow training options are our core training competencies. Our CT’s deliver the training program to end users while monitoring users and identifying and documenting challenges. All of our CT’s are evaluated throughout the process to ensure program success.
A critically important role in today’s IT departments, RHQ offers full stack developers and database administrators to support all the work of databases, servers, development, systems engineering, and clients. Our team of experienced resources manages, backs up and ensures the availability of the mountains of data produced and consumed by today’s organizations via their IT systems. Whether it’s planning, installing and upgrading, modifying the database structure, creating users profiles, ensuring compliance, monitoring technical support, creating reports or optimizing the database’s performance RHQ can help!
Help Desk Services
RHQ’s help desk services are focused on improving customer service that enhances the user perception of the IT department capabilities. We can assist with Help Desk workflow and design that best supports your organization’s goals.